Frequently Asked Questions


Have a question? We've got you covered. If you don't find your answer here, reach out to us on WhatsApp or via our Contact page — we're happy to help.

👗 Sizing & Fit

Q: How do I find my size?
We recommend measuring your bust, waist, and hips and comparing them to our size chart before ordering. Always go by your largest measurement.
👉 View Size Chart

Q: What if I'm between two sizes?
Size up. Ethnic wear is designed to drape gracefully, and a little extra room is always better than a piece that's too snug.

Q: Do your sizes run true to size?
Yes, our sizes are standard Indian ethnic wear sizing. However, fit can vary slightly by silhouette — flared styles have more room than straight-cut ones. Check the product description for style-specific notes.

Q: Can I exchange for a different size?
Yes, size exchanges are possible if the requested size is in stock. Please contact us within 7 days of delivery to initiate an exchange.

🚚 Shipping & Delivery

Q: How long does delivery take?
Orders are processed in 2–4 business days and delivered within 5–7 business days after dispatch — so expect your order in about 7–11 business days total.

Q: How will I know when my order has shipped?
You'll receive a tracking link via email and WhatsApp once your order is dispatched.

Q: Do you ship across India?
Yes, we ship pan-India with free shipping on all orders. No minimum order value required. Delivery takes 7–11 business days from order placement.

Q: Do you offer international shipping?
Currently, we ship within India only. Stay tuned for updates!

🔄 Returns & Refunds

Q: What is your return policy?
We accept returns within 7 days of delivery, provided the item is unused, unwashed, and in its original packaging with tags intact.

Q: How do I initiate a return?
Contact us via WhatsApp or our Contact page with your order details and reason for return. Do not ship anything back without prior approval.

Q: Who pays for return shipping?
We do! Return shipping is free for all eligible returns. Simply contact us within 7 days of delivery to initiate a return and we'll take care of the rest.

Q: When will I get my refund?
Refunds are processed within 7–10 business days after we receive and inspect the returned item.

Q: Are there items that cannot be returned?
Yes — customised or altered products, worn/washed items, and items returned without prior approval are not eligible for return. We also require an unboxing video for damage claims.

💳 Payments

Q: What payment methods do you accept?
We accept all major payment methods including UPI, credit/debit cards, net banking, and wallets — available at checkout.

Q: Is it safe to pay on your website?
Absolutely. Our checkout is secured by Shopify's industry-standard encryption. Your payment details are never stored on our servers.

Q: Can I pay cash on delivery?
COD availability depends on your location and will be shown as an option at checkout if available.

👘 Products & Care

Q: What fabrics do you use?
We work with a range of fabrics including cotton, rayon for our everyday wear collection. We work with crepe, silk, organza for our festive wear collection. 

Q: How should I care for my ethnic wear?
Care instructions vary by fabric. As a general rule: hand wash or dry clean embroidered and embellished pieces; machine wash on gentle for cotton kurtis. 

Q: Do you offer customisation?
We do offer minimal customisation  However, Customised orders are non-returnable.

📞 Still Have Questions?

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